Are your courses nationally recognised?
Yes. TradeSafe Academy is a trading name of TEIA Pty Ltd, a registered training organisation (RTO 5811). When you complete a course you receive a nationally recognised statement of attainment.
Do I need a USI?
Yes. A Unique Student Identifier (USI) is required for all nationally recognised training in Australia. You'll add it in our learner portal after you book. It's free and takes about five minutes to create at usi.gov.au.
What is the LLN quiz?
Some courses include a short language, literacy and numeracy (LLN) quiz in the enrolment form. It checks the course is a good fit and tells us if you need extra support. It is not a pass or fail test.
What should I bring on the day?
Photo ID. Each course page lists anything extra, such as the PPE to bring or pre-learning to finish before you arrive.
How do I book?
Choose your course and a date, then click Enrol now. Fill in your details, complete any LLN quiz, and you're done.
Can I reschedule or get a refund?
Yes, under our refund and rescheduling policy. See TEIA policies and forms.
What if I miss my session?
Contact us as soon as you can and we'll help you move to another date.
How do I get my certificate?
Your statement of attainment is issued within 1 business day of completing your course.
Can my employer pay?
Yes. Choose "My employer is paying" when you enrol and add the contact name and organisation, or contact us for a group booking.
Do you offer training in other languages?
All our training is delivered in English.
Where do I park?
There's parking on site at Chullora Corporate Park, plus street parking nearby.